The Fuel Rights Handbook is well established as the standard practical guide to the rights of gas and electricity consumers. It is essential for any adviser helping clients cope with fuel bills, debt and related problems with fuel supply. This 14th edition is fully updated since the previous (2005) edition, with updated case law and extensive new sections on dealing with the settlement of disputed fuel bills, with particular reference to the position of vulnerable households. Cross-referenced to law and regulations, the Fuel Rights Handbook is relied upon by all Citizens Advice Bureaux and by lawyers, consumer advisers, social workers and advice agencies.